Moving from another BSP? Read this.

What you'll need

• Access to the Meta Business account that owns your WhatsApp Business number
• Admin access on your current BSP's dashboard
• 30 minutes (active work is ~15 minutes; Meta takes the rest)

Step 1 — Create a WaChat workspace

Sign up at wachat.serves.in/signup. Pick the plan that matches your team — you can change it later. Don't connect a number yet.

Step 2 — Export your data from your current BSP

From most BSPs you can export your contacts (CSV), your templates (JSON or copy-paste), and your conversation history. Save them locally; we'll import in step 5.

Step 3 — Initiate the number transfer on Meta

Inside Meta Business Manager → WhatsApp Accounts → choose your number → Transfer to another BSP. Pick "WaChat" from the BSP list. Meta will send a confirmation request.

Step 4 — Accept the transfer in WaChat

Within ten minutes, an accept-prompt will appear on your WaChat dashboard. Accept it. Meta sends a final confirmation and the number flips over.

Step 5 — Re-import templates and contacts

Templates approved on your previous BSP are tied to your Meta account, so they carry over automatically. Re-upload your contacts CSV under Contacts → Import.

Step 6 — Switch your webhooks

If you were using your previous BSP's webhooks, update the destination URL to WaChat's (or point to your own server and have it relay). We keep the same event shape as the official Cloud API webhooks, so most integrations work without code changes.

What stays the same

• Your phone number, display name, and Meta business verification
• All approved templates and their analytics history (from Meta)
• Your customers' chat threads — they keep the same number

What changes

• Your dashboard, agent inbox, automation flows (all rebuilt in WaChat — usually faster than the previous tool)
• Your conversation rates — Meta's rates are passed through at cost, no markup

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